Return Policy

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1. Overview

At MealPulse, we stand behind the quality of our meal planning products and services. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products and requesting refunds for purchases made through Hipsbones.ddd.

2. Return Window

You may request a return or refund within 30 days of your purchase date. The return period begins on the date you receive your product or gain access to your digital service. After 30 days, returns and refunds are generally not accepted, except in cases of defective products or errors on our part.

3. Eligible Products for Return

The following products are eligible for return:

• Digital products: Meal planning guides, nutrition trackers, and wellness programs
• Unopened physical items: Unopened product packages in original condition
• Defective products: Products with manufacturing defects or errors
• Incorrect orders: Products that do not match your order

4. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or accessed digital products (unless defective)
• Customized or personalized products
• Clearance or final sale items
• Gift cards or promotional codes
• Products damaged due to customer misuse or negligence

5. Return Process

To initiate a return, follow these steps:

• Contact our customer support team at support@hipsbones.world within 30 days of purchase
• Provide your order number, purchase date, and reason for return
• Receive return instructions and authorization number
• Ship the product back to us in original condition (if applicable)
• We will inspect the returned product and process your refund

6. Refund Processing

Once we receive and inspect your returned product, we will process your refund as follows:

• Refund approval: 5-7 business days after receipt
• Processing time: 5-10 business days after approval
• Refund method: Original payment method used for purchase
• Partial refunds: May apply if product shows signs of use

7. Shipping Costs

Shipping costs are handled as follows:

• Original shipping: Non-refundable unless return is due to our error
• Return shipping: Customer responsible unless product is defective
• Our error: We cover all shipping costs if the error is on our part
• Defective products: We provide prepaid return shipping label

8. Defective Products

If you receive a defective product, we will:

• Provide a full refund or replacement at no cost
• Cover all return shipping costs
• Process your claim within 3-5 business days
• Request photos or documentation of the defect

9. Digital Products

For digital products such as meal planning guides and nutrition trackers:

• You have 7 days from purchase to request a refund if you have not accessed the product
• Refunds are not available for accessed digital products unless defective
• Technical issues: We will provide support to resolve problems before processing a refund
• Satisfaction guarantee: If you are not satisfied, contact us within 7 days

10. Exchanges

If you wish to exchange a product for a different one:

• Exchange for product of same value: No additional charge
• Exchange for higher value product: Pay the difference
• Exchange for lower value product: Receive credit for the difference
• Processing time: 7-10 business days

11. Conditions for Returns

To be eligible for a return, products must meet the following conditions:

• In original, unused condition (for physical products)
• In original packaging with all materials included
• No damage caused by customer use or mishandling
• Original receipt or proof of purchase provided
• Return initiated within 30 days of purchase

12. Partial Refunds

Partial refunds may be issued in the following situations:

• Product shows signs of use or wear
• Original items or packaging are missing
• Damage beyond normal wear and tear
• Restocking fee of up to 20% may apply

13. International Returns

For customers outside Finland:

• Customer is responsible for return shipping costs
• Customer is responsible for any customs duties or taxes
• Processing time may be longer due to international shipping
• Contact our support team for specific instructions

14. Refund Exceptions

Refunds will not be issued for:

• Change of mind without valid reason
• Finding a better price elsewhere
• Accidental duplicate purchases (contact us for assistance)
• Products purchased beyond the return window

15. Contact for Returns

To initiate a return or for questions about our return policy, please contact us:

• Email: support@hipsbones.world
• Phone: +358449704334
• Address: INNO Yritystalo, 21100 Naantali, Finland

16. Policy Changes

MealPulse reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the updated Return Policy.

17. Satisfaction Guarantee

We are committed to your satisfaction. If you are not completely satisfied with your purchase, we encourage you to contact us. We will work with you to find a solution, whether that is a refund, exchange, or additional support.